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Forum Discussion

RReuscher's avatar
RReuscher
Explorer | Level 3
3 months ago

I have a notification asking me to "Get started" with File Provider, but nothing happens.

When I click on the dropbox icon in the menu bar it tells me that Dropbox for macOS File Provider is now ready and gives me the options to "Get Started" and "not now". Clicking on Get Started bring u...
Desktop
Dropbox Basic
Mac
Setting up the apps
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Sorry to hear that, @RReuscher.

 

Let's start from the basics; if you haven't already, can you restart your computer, to see if that helps?

 

Also, are you currently using the beta version of the Dropbox app as well? Or just the macOS 15 beta?

 

You can check that by hovering over the Dropbox icon in your menu bar; which version do you see?

 

Let me know and we'll go from there.

  • RReuscher's avatar
    RReuscher
    Explorer | Level 3
    3 months ago

    I don't think I was. When I read the articles on the Beta and being able to move the location of the dropbox folder (which is why I want the beta), I didn't see anything about downloading a beta version. However based on your reply, I searched for dropbox beta and did find the website to do that and downloaded it and installed it. Version is 207.3.5611 and says up to date. 

    With this version I was able to turn on the File Provider for Mac OS support, so that part works now. However when I bring up preferences and sync, it tells me that I have to be /user/AccountName/Library/CloudStorage/Dropbox and won't let me change it.

     

    Found your page about it again, followed the instructions. signed out, signed back in, but when on the Advanced Setting page it still won't let me change the location from Default Location , click the down caret and nothing happens, it does not bring up a dialog box to navigate to the external drive location I want to store folder at. Tried the process twice and still does not give me the option of changing the location when I sign back in.

    Latest Mac OS 15 Public beta.

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey @RReuscher, let me also jump in here! 

       

      As part of the Dropbox for macOS on File Provider update, the Dropbox folder must be located in ~/Library/CloudStorage.

       

      Some other things to note about the Dropbox folder location:

       

      -You can now choose the location of your Dropbox folder when you log  in.
      -If you alter the location of your Dropbox folder, you won’t be able to open certain online-only files in third-party application.
      -Storing your Dropbox folder on an external drive is no longer supported by macOS.
       

      You can see more about this here. 

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