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RS-973's avatar
RS-973
Helpful | Level 6
3 years ago

I freshly installed Dropbox on my computer, but it's not syncing

Files are not downloading. Reinstalling has not fixed the issue. There is more than enough hard disk space to fit everything. All files in the "Sync History" tab are "waiting to Sync". Ran...
Desktop
Dropbox Basic
Error Messages
Setting up the apps
Sync
  • RS-973's avatar
    RS-973
    3 years ago

    On a whim, I disabled Proxy detection from "Autodetect" to "No Proxy" and it has resolved the issue.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey RS-973, thanks for bringing this to our attention.

 

Is syncing stuck on this specific number of files?

 

If you click on the Dropbox icon, then on your initials/profile pic and then on 'view sync issues', do you see anything?

 

Also, what is your computer's OS version?

 

Keep me posted and we'll go from there.

RS-973's avatar
RS-973
Helpful | Level 6
3 years ago

On a whim, I disabled Proxy detection from "Autodetect" to "No Proxy" and it has resolved the issue.

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