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RS-973's avatar
RS-973
Helpful | Level 6
3 years ago

I freshly installed Dropbox on my computer, but it's not syncing

Files are not downloading. Reinstalling has not fixed the issue. There is more than enough hard disk space to fit everything. All files in the "Sync History" tab are "waiting to Sync". Ran...
Desktop
Dropbox Basic
Error Messages
Setting up the apps
Sync
  • RS-973's avatar
    RS-973
    3 years ago

    On a whim, I disabled Proxy detection from "Autodetect" to "No Proxy" and it has resolved the issue.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey RS-973, thanks for bringing this to our attention.

 

Is syncing stuck on this specific number of files?

 

If you click on the Dropbox icon, then on your initials/profile pic and then on 'view sync issues', do you see anything?

 

Also, what is your computer's OS version?

 

Keep me posted and we'll go from there.

RS-973's avatar
RS-973
Helpful | Level 6
3 years ago

Hi Hannah!

It's stuck at the current number of files. Before it was 6336, now it's 6504 after I added some via the website.

There are no sync issues.

OS version is Windows 10 Pro - Version 1909 (OS Build 18363.1556)

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi RS-973, sorry to jump in here!

     

    Can you try changing  the app's bandwidth limit to 'unlimited' and let me know if anything changes? 

    • RS-973's avatar
      RS-973
      Helpful | Level 6
      3 years ago

      Hi Megan,

      There was no bandwith limits on downloads, and limits on uploads were set to automatic.

       

      I've removed the limit on uploads and restarted Dropbox, and it has not affected the issue.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for the info here!

         

        Would you mind reinstalling the Dropbox application, since a new version is out today, to see if that'll help at all?

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