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Forum Discussion
I can't open the Dropbox desktop client on Windows 10
Windows 10 PRO - 22H2 (OS Build 19045.4291)
DropBox 210.4.4854
I've been unable to start the Desktop Client, so I just performed an Advanced Reinstall. But it still will not start.
In the Hidden Icons on the right is the White Dropbox Icon, when I move my mouse over it it shows the above version number and "Up to date".
When I go to my Start Menu, Programs, Dropbox and click on the Dropbox Client Icon, I get a spinning wheel that goes away after a few moments and nothing else - NO client.
BTW, I do NOT have a VPN or a Third party Firewall (only Windows). I do have AV, but I disabled it before starting the Advanced Reinstall, and while trying to start the client.
From the White Icon in the System Tray I can open the website for my files and I can open Windows Explorer for my local files.
But I want to get the Dropbox Desktop Client to work. I have multiple computers on my paid account, some have the Desktop Client that works, but not this one.
-George
DesktopPMDropbox Staff
Hey GSpaneas, thanks for reaching out about this! I work on the desktop team here at Dropbox and am hoping I can be helpful today. Based on your message it sounds like the Dropbox client is working, meaning you see the icon in your system tray and can access your files in the File Explorer.
Could you help me understand the difference between the Desktop Client experience you've described above and the ones on your other computers where the Desktop Client is working? When you click on the client icon, are you expecting that the File Explorer will open up to your Dropbox folder? Really appreciate your help here!
