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Forum Discussion
I can't enable permissions on my S23 Samsung Galaxy for camera uploads
Dropbox keeps asking my to enable permissions for storage in my mobile Samsung S23 Galaxy but there is no place to enable it. I want to synchronize all my photos and videos in the cloud.
- Confirming I cleared cache and reinstalled Dropbox per the above instructions and it is working. It seems the issue is fixed in the latest version of Dropbox.
- Jay
Dropbox Staff
Hi Giova GT, thanks for messaging the Community!
The option should be in your phone settings.
For a Samsung device, it should be in the Permission manager section.
Keep me updated with any progress!
- My samsung S23 does not have storage in permission manager.... Or anywhere else I can find to allow dropbox access. This is ridiculous that I can't back up my camera uploads automatically.
- Megan
Hey Sta91, let's jump right into this!
If I understand the end-goal here, that is to use our camera-upload feature, in order to backup your files, right?
If not, feel free to clarify more for me. Now, as a first step, can you let me know the exact OS and Dropbox version you're using?
Do you get any specific errors on your end, when trying to enable our camera uploads feature?
Keep me posted, and we'll take it from there!
It is not there....it is nowhere on this model and it wasn't on the older models either, but it worked then. I've contacted customer service and they don't have an answer....isn't that nice! They said that they are working on an update (new version) to download and to keep checking! This is very frustrating to know that the issue is on their end, they will take our money, but not have a fully functioning product!
I am also experiencing this exact same problem. I have set Permissions for Camera and Photos and Videos, but I am still getting the message "To enable camera uploads, allow Dropbox to access your storage.". It's a Galaxy S23, Android OS. One UI version 6.0, Android version 14.
