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Forum Discussion

sudoluke's avatar
sudoluke
Helpful | Level 6
3 years ago

I cannot install the desktop app on Linux Fedora 37

Gnome 43 has removed libnautilus-extension.so.1 making it impossible to install Dropbox on Fedora 37. Please update the rpm installer to make use of the changes in gnome 43.   For reference: ...
Desktop
Error Messages
Install
Linux
  • Emmet's avatar
    Emmet
    2 years ago

    Hi there, 

     

    We've spoken to our team, and they've told us that they're aware of a caching issue that causes that endpoint to return invalid 404 errors. They're currently working on a fix for this, but in the meantime, retrying the link should work. 

     

    We also recommend clearing your cache before retrying, as this can assist with some common errors. 

     

    Regards,

     

    Emmet 

Richard H.44's avatar
Richard H.44
Helpful | Level 5

I understand why Dropbox effectively dropped support for GNOME 43: Fedora users are a small portion of Dropbox's customer base.

However, I need clarification on why Dropbox will not offer a pro-rated refund. I spent the past hour chatting with Apple and Dropbox customer support agents, each pointing his finger at the other. I bought an annual Dropbox subscription on my iPhone. I am past the 90-day window when Apple grants a refund, and Dropbox refuses a refund because I paid via my iPhone. The Dropbox customer support agent was as helpful as he could be but lacked the tools to grant a refund. If the number of GNOME 43 users is too small to support, then offering pro-rated refunds on annual subscriptions should be easy.

exterm's avatar
exterm
Helpful | Level 6
2 years ago

I really hope Dropbox will nto drop support for Gnome 43 - that would be dropping support for most of their linux users, I'd assume. Or doesn't Ubuntu use Gnome anymore?

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