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ingrid10's avatar
ingrid10
New member | Level 2
25 days ago

How to update to Dropbox for macOS on File Provider?

I'm having the same issue another user skotov had a few months ago with Dropbox on my new MacBook Pro (running macOS 15.0.1) telling me I'm ineligible for the Dropbox update for macOS on File Provide...
Desktop
Mac
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
25 days ago

Hey ingrid10, thanks for bringing this to our attention.

 

Do you have any external drives connected to your device at the moment? 

 

And if you hover over your Dropbox icon, which version do you have installed?

 

Let me know and we'll go from there.

  • LynnDbx's avatar
    LynnDbx
    Icon for Dropbox Engineer rankDropbox Engineer
    24 days ago

    ingrid10 Hi, I've checked and it looks like you are on a team that has not opted into this update yet. In order to be eligible for the Dropbox update for macOS while on a team, your team's admin must opt-in before any team members can perform the update. Here's more information: https://help.dropbox.com/installs/macos-for-teams. Separately, we'll work on improving the messaging in product to make this more clear.

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