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Forum Discussion
After File Provider update, files won't load or show in Finder
Hello all,
I allowed the File Provider update as prompted by the sync app. However, since the Dropbox location has moved from Favorites to Locations on my Finder app, my Dropbox files won't show up; I get a spinning wheel and a message of 'Loading' that never resolves itself or loads any of the Dropbox folders.
I'm working on a MacBookPro running iOS Venture 13.4.1
Additionally, the Dropbox sync app won't start. The pop-up box:
Can anyone provide insights or help?
Thanks!
Hey ssingeisen, sorry to jump in here, but could you run the offline installer of our latest version of the desktop app from this page directly without uninstalling first and let us know how it goes?
While we're at it, make sure that you install the app with admin privileges and that you've also granted Dropbox full disk access.
- Hannah
Dropbox Staff
Hey ssingeisen, thanks for bringing this to our attention.
Can you check if you have the Dropbox icon in your menu bar?
If so, please hover over it and let me know which version of the app you have installed and if there are any error messages that appear.
Thanks in advance.
Hi @Hannah,
Here's what I get:
Not long after starting, I get the previous message of 'trouble connecting'.
Then after a moment or two, this is the status:
...with the obvious change in color and 'sync' icon overlay. However, it never moves past this or progresses.
Thanks!
Scott
- Walter
Hey ssingeisen, sorry to jump in here, but could you run the offline installer of our latest version of the desktop app from this page directly without uninstalling first and let us know how it goes?
While we're at it, make sure that you install the app with admin privileges and that you've also granted Dropbox full disk access.
