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uhnicMaya's avatar
uhnicMaya
Explorer | Level 3
3 months ago

How to connect the app and my account to my new PC?

I have Dropbox Plus - bought a new PC - My files in old PC were uploaded in Dropbox so I can download in new PC. 1. It says go to SETTINGS - SECURITY TAB - looked at devices connected - UNLINKED it...
Desktop
Dropbox Plus
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey @uhnicMaya, let's jump right into this! 

 

If you unlinked the old PC, using the app in it then that's expected. You'd need to manually delete the content if you wish to remove it, since that doesn't happen automatically.

 

Unless of course, you specifically followed these steps and asked for the content to be removed after removing the device.

 

As for our chat, our team is aware of it and actively tries to rectify the situation. 

 

If you need something else, please let me know and I will be more than happy to help every step of the way!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey @uhnicMaya!

 

Sorry, my bad. I thought you unlinked your device using the app itself on the old PC. In this case, it'd be expected that your Dropbox folder still has all of your files.

 

However, since you tried to remotely remove the device then I'd like to ask if you chose to Delete files from [account name] Dropbox the next time this computer comes online.

 

That should be the message you see after clicking the trash can icon, in order to remove the device.

  • uhnicMaya's avatar
    uhnicMaya
    Explorer | Level 3
    3 months ago

    I did not see "delete files from the account name".......so I am deleting files on old laptop one by one.........

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      That would also work @uhnicMaya!

       

      If you need something else, please let me know and I will be more than happy to help every step of the way. 

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