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Forum Discussion

KBE's avatar
KBE
Explorer | Level 4
4 years ago

How can I stop "turn on accessibility" from appearing?

I cannot get the box "turn on accessibility" off my screen. I used to check "not now" routinely but now it will not accept no. The "community forum" has not addressed this exact issue. I recently upg...
Desktop
Mac
Security
Setting up the apps
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
Hi KBE, I hope you're having a good day!

Have you tried clicking the "Don’t show this to me again" option before clicking "Not now", to prevent the pop-up from appearing again?

You will have the option to change this setting any anytime through your computer's settings with these steps afterwards, should you want to.

Let me know if that helps!
KBE's avatar
KBE
Explorer | Level 4
4 years ago

thanks for responding.  Yes, I did.  The window is stuck on my screen and will not leave. I've had to move it around my screen for days to get it out of my way.  I am pretty sure I have restarted my computer to no avail. If I hit "learn more" it does open a new webpage.  And if I hit "turn on accessibility" it does take me to my settings.  But it will not close, it will not accept "not now."  It will let me check the box "don't show this to me again" but it doesn't close as I already said.   I have tried to state this as clearly as possible.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    I see, thanks for clarifying KBE.

    Could you try doing a basic reinstall of the app to see if that does the trick? You can check out the steps for uninstalling here if you're not familiar.

    Please bear in mind the 3 device limit if you're using a Basic free account, so if you have more than 3 devices currently connected to your account, let me know instead of reinstalling.
    • KBE's avatar
      KBE
      Explorer | Level 4
      4 years ago

      Thank you Daphne.  I've dragged the Dropbox app to the trash.  Do I need to do the same with the folder?  Also, will this not work until I empty the trash?  Just double checking before I eliminate everything.   Also, I am. pretty sure I only have Dropbox on my phone and desktop.

      KBE

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        You don't need to remove the Dropbox folder too, just the app KBE.

        You should be fine to go ahead with installing the app again now.

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