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Forum Discussion
Shared folder member appears as "deleted" and can't access the folder
I have a user who, when given shared access to files in folders as View Only, was able to view the files in those folders for over a year without any problems. Now he can't access. When I checked in Dropbox on his status, his email address was still in the list of shared users for those folders, but it had DELETED in red listed next to it. ???? No changes at the Dropbox Admin end were made to cause this. So in an attempt to fix it, I went ahead and removed him. Now, when I try to add his email address back, I get the message "One or more names or email addresses you entered are invalid". But his email address is still a good one. Any idea what might be causing these issues?
- Hannah
Dropbox Staff
Hey harryr733, thanks for reaching out to us.
Can this person sign in to their Dropbox account as normal or are they having issues with that as well?
Also, can you send us a screenshot of that error? Just please make sure to edit out the email address and name of the folder member.
Thanks in advance!
Hi Hannah,
Thanks very much for the prompt response with helping to resolve our 'one user' issue.
However, please consider this particular discussion thread closed. Despite multiple attempts on my part, the user having the problem has not responded with an answer to your question "Can this person sign in to their Dropbox account as normal or are they having issues with that as well?". The user no longer needs access.
