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harryr733's avatar
harryr733
Explorer | Level 3
11 days ago

Shared folder member appears as "deleted" and can't access the folder

I have a user who, when given shared access to files in folders as View Only, was able to view the files in those folders for over a year without any problems. Now he can't access.  When I checked in...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey harryr733, thanks for reaching out to us.

 

Can this person sign in to their Dropbox account as normal or are they having issues with that as well?

 

Also, can you send us a screenshot of that error? Just please make sure to edit out the email address and name of the folder member.

 

Thanks in advance!

harryr733's avatar
harryr733
Explorer | Level 3
5 days ago

Hi Hannah,

Thanks very much for the prompt response with helping to resolve our 'one user' issue.

However, please consider this particular discussion thread closed.  Despite multiple attempts on my part, the user having the problem has not responded with an answer to your question "Can this person sign in to their Dropbox account as normal or are they having issues with that as well?". The user no longer needs access.

 

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