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K0zZ's avatar
K0zZ
Helpful | Level 5
8 months ago

Help Needed: Screenshot Shortcut Key Conflict on Windows 11

Hello, Dropbox Community,   I’m reaching out to the community today because I’m experiencing an issue that has become quite a puzzle for me, and frankly, it’s starting to drive me a bit up the wa...
Desktop
Setting up the apps
Windows
  • K0zZ's avatar
    K0zZ
    8 months ago

    Just to provide an update, I've successfully managed to get the screenshot function working again on this specific keyboard and am sharing this update in case anyone else encounters a similar issue in the future. The resolution involved opening the Logitech Options software, selecting the keyboard, and noting that, by default, the key was assigned to 'Screen Snip' - which was somewhat unusual.

     

    I then changed it to 'Screen Capture'. This adjustment now allows me to use ALT + the screen key to create a snapshot in Dropbox.

     

    Thank you for the assistance, nonetheless.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

No worries, keep me updated!

K0zZ's avatar
K0zZ
Helpful | Level 5
8 months ago

Just to provide an update, I've successfully managed to get the screenshot function working again on this specific keyboard and am sharing this update in case anyone else encounters a similar issue in the future. The resolution involved opening the Logitech Options software, selecting the keyboard, and noting that, by default, the key was assigned to 'Screen Snip' - which was somewhat unusual.

 

I then changed it to 'Screen Capture'. This adjustment now allows me to use ALT + the screen key to create a snapshot in Dropbox.

 

Thank you for the assistance, nonetheless.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Thanks so much for the heads up K0zZ!

     

    Wishing you a great week ahead, and don't hesitate to give us a shout if you need anything else! 😊

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