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Forum Discussion

K0zZ's avatar
K0zZ
Helpful | Level 5
8 months ago

Help Needed: Screenshot Shortcut Key Conflict on Windows 11

Hello, Dropbox Community,   I’m reaching out to the community today because I’m experiencing an issue that has become quite a puzzle for me, and frankly, it’s starting to drive me a bit up the wa...
Desktop
Setting up the apps
Windows
  • K0zZ's avatar
    K0zZ
    8 months ago

    Just to provide an update, I've successfully managed to get the screenshot function working again on this specific keyboard and am sharing this update in case anyone else encounters a similar issue in the future. The resolution involved opening the Logitech Options software, selecting the keyboard, and noting that, by default, the key was assigned to 'Screen Snip' - which was somewhat unusual.

     

    I then changed it to 'Screen Capture'. This adjustment now allows me to use ALT + the screen key to create a snapshot in Dropbox.

     

    Thank you for the assistance, nonetheless.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi K0zZ, thanks for messaging the Community!

 

There isn't a special shortcut for the screenshots on Windows, aside from the standard ones that Windows provides.

 

Are you receiving any error currently regarding the shortcut?

 

This will help me to assist further!

  • K0zZ's avatar
    K0zZ
    Helpful | Level 5
    8 months ago

    There is a shortcut 100% something + print screen I'm sure I've just forgotten it.. If I just press the print screen key it brings up the snippet tool!

     

    I'll have to un-install dropbox and re-install again to find out what is going on 

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      8 months ago
      K0zZ wrote:

      There is a shortcut 100% something + print screen I'm sure I've just forgotten it.. If I just press the print screen key it brings up the snippet tool!

      The default functionality for taking a screenshot changed in Windows 11. Previously you could just hit PrtScn and a screenshot would be taken. As you mentioned, that now opens the screenshot tool built-in to Windows. Instead, CTRL-PrtScn will take a screenshot in whichever application has registered to handle them.

      • K0zZ's avatar
        K0zZ
        Helpful | Level 5
        8 months ago

        You know this may sound daft.. but I think my keyboard is lacking the prtscn button!

         

        This could be the issue.. this is driving me mad

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