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Forum Discussion

Chantal C.4's avatar
Chantal C.4
Explorer | Level 4
3 years ago

HelloSign issue - I can't see my signature requests as I'm getting an error

I have a HelloSign free plan. I have never (in the almost a year I have been using it) been able to get the page, where you are supposed to be able to see your signature requests, both pending and co...
Dropbox Sign
Error Messages
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Chantal C.4, sorry to hear you're having issues with this.

 

Could you send us a full-page screenshot of the error you're getting so that we can have a visual too?

 

Also, did you sign into the HelloSign for Dropbox Dashboard to track your signature requests as outlined here?

 

Keep me posted!

Chantal C.4's avatar
Chantal C.4
Explorer | Level 4
3 years ago

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Chantal C.4, thanks for the screenshot! 

     

    Would it be okay for me to reach out via email, in order for us to have a closer look into this? 

    • Chantal C.4's avatar
      Chantal C.4
      Explorer | Level 4
      3 years ago

      yes, of course. It's still not working, I tried again today. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey Chantal C.4, I just sent you an email. 

         

        Feel free to reply back to me, and we'll take it from there! 

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