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Forum Discussion

Chantal C.4's avatar
Chantal C.4
Explorer | Level 4
3 years ago

HelloSign issue - I can't see my signature requests as I'm getting an error

I have a HelloSign free plan. I have never (in the almost a year I have been using it) been able to get the page, where you are supposed to be able to see your signature requests, both pending and co...
Dropbox Sign
Error Messages
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Chantal C.4, sorry to hear you're having issues with this.

 

Could you send us a full-page screenshot of the error you're getting so that we can have a visual too?

 

Also, did you sign into the HelloSign for Dropbox Dashboard to track your signature requests as outlined here?

 

Keep me posted!

  • Chantal C.4's avatar
    Chantal C.4
    Explorer | Level 4
    3 years ago

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey Chantal C.4, thanks for the screenshot! 

       

      Would it be okay for me to reach out via email, in order for us to have a closer look into this? 

      • Chantal C.4's avatar
        Chantal C.4
        Explorer | Level 4
        3 years ago

        yes, of course. It's still not working, I tried again today. 

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