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DerekKelly's avatar
DerekKelly
Helpful | Level 6
6 years ago

Finder and Dropbox desktop app not showing file preview

Hey guys,

I just recently switched from Google Drive to Dropbox for Business. Finder on Mac OS 10.14 Mojave and the new dropbox desktop app won’t show file previews of my files, just the Apple default preview logo.

However on the iOS app and on the web file previews show.

This is a big deal for me because google drive offers this. My team has to have this or we won’t continue to use Dropbox.

If anyone has any solutions please advise.

I tried closing and opening the app and force quitting using activity monitor.

Best

Derek

Desktop
dropbox business
Preview
Setting up the apps
Sync
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hi there DerekKelly,

    As a first step, could you please check if you have the latest stable version of the desktop app (79.4.143) by hovering over the Dropbox icon that's next to your computer's clock?

    If you do, could you please send me a screenshot (without any personal info) of how the files appear in your Finder and desktop app?

    Let me know how it goes!

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Thanks for confirming that for me, DerekKelly.

        Could you try relaunching Finder by following the steps below?

        • Click on the Dropbox icon from your Desktop and quit the application.
        • Open your Activity Monitor from your Mac Utilities folder. 
        • Force quit out of the instances of the Dropbox app that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left.
        • Re-start Dropbox from the apps folder by double clicking on the Dropbox app.
        • Click on the Apple icon in the top left of your screen.
        • Click on "force quit".
        • Relaunch the finder.

        Once you do this, please reboot your device - maybe that will do the trick. 

        Let me know of any updates!

    • Rafavillena's avatar
      Rafavillena
      Explorer | Level 3
      6 years ago

      Hello. I have the same problem and this solution did not resolve it. 

      mac os 10.13.6 DropBox 80.3.119

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hello Rafavillena, 

        Welcome to the Dropbox Community!

        Could you let me know if you see a change in behavior after installing the latest version of the desktop app (79.4.143) and then rebooting your device?

        To do this, you'll first need to uncheck the box to "include me in early releases" in your General tab on the website and then install the desktop app. 

        Let me know what you find!

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