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wang_dong's avatar
wang_dong
Explorer | Level 3
2 years ago

Files in Dropbox not opening in Spotlight?

I'm having trouble opening up files in Spotlight (Mac OS 13.2.1) that are in Dropbox (v173.4.6706). When I search for files in Spotlight they pop up, but when I click on them or hit enter the files do not open in any application. Nothing happens. This does not happen with files stored outside of Dropbox. Any fixes?

Desktop
Mac
  • Walter's avatar
    Walter
    2 years ago

    Hi there wang_dong, sorry to hear about this.

     

    Could you clarify if this is affecting both online only files and files that are available offline on your computer  and if you've tried rebooting your device or even re-indexing Spotlight?

     

    Let me know and we'll take it from there. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there wang_dong, sorry to hear about this.

     

    Could you clarify if this is affecting both online only files and files that are available offline on your computer  and if you've tried rebooting your device or even re-indexing Spotlight?

     

    Let me know and we'll take it from there. 

    • wang_dong's avatar
      wang_dong
      Explorer | Level 3
      2 years ago

      Hi Walter,

       

      It looks like rebuilding the Spotlight indexed might have fixed that, thank you! I will report back if I have any more difficulties.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Glad to hear that wang_dong - thanks for the update too!

         

        See you around the Community and take care. 

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