We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

wang_dong's avatar
wang_dong
Explorer | Level 3
2 years ago

Files in Dropbox not opening in Spotlight?

I'm having trouble opening up files in Spotlight (Mac OS 13.2.1) that are in Dropbox (v173.4.6706). When I search for files in Spotlight they pop up, but when I click on them or hit enter the files d...
Desktop
Mac
  • Walter's avatar
    Walter
    2 years ago

    Hi there wang_dong, sorry to hear about this.

     

    Could you clarify if this is affecting both online only files and files that are available offline on your computer  and if you've tried rebooting your device or even re-indexing Spotlight?

     

    Let me know and we'll take it from there. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there wang_dong, sorry to hear about this.

 

Could you clarify if this is affecting both online only files and files that are available offline on your computer  and if you've tried rebooting your device or even re-indexing Spotlight?

 

Let me know and we'll take it from there. 

  • wang_dong's avatar
    wang_dong
    Explorer | Level 3
    2 years ago

    Hi Walter,

     

    It looks like rebuilding the Spotlight indexed might have fixed that, thank you! I will report back if I have any more difficulties.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Glad to hear that wang_dong - thanks for the update too!

       

      See you around the Community and take care. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!