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Peter Hagen's avatar
Peter Hagen
New member | Level 2
2 years ago

File shared with you

Dear Community, Whenever I open the Dropbox app I get a pop-up message that a file was shared with me. I can then choose between „not now“ and „open“. Since the file is no longer available I can’t...
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  • Walter's avatar
    Walter
    2 years ago

    Hey there Peter Hagen, sorry to hear about this.

     

    Can you clarify if you're referring to the mobile app or the desktop one?

     

    If it's the former one, have you tried clearing the app's cache or reinstalling the app?

     

    Let me know and we'll take it from there, Peter. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there Peter Hagen, sorry to hear about this.

 

Can you clarify if you're referring to the mobile app or the desktop one?

 

If it's the former one, have you tried clearing the app's cache or reinstalling the app?

 

Let me know and we'll take it from there, Peter. 

Peter Hagen's avatar
Peter Hagen
New member | Level 2
2 years ago
Deleting and re-installing the app seemed to have helped. Thanks! 🙏😊
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for keeping me in the loop on this, Peter.

     

    I'm happy to hear it's sorted now. See you around the Community and take care! 

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