We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

joliet_tech's avatar
joliet_tech
Explorer | Level 3
2 months ago

Folders and files not being shared on multiple devices

I just added a new PC to my collection and tried to setup Dropbox.  I have been using Dropbox for a long time.  I downloaded the desktop app and logged in with my account UN and password but nothing has been downloaded.

My account shows 3 devices but not the new one.  What do I have to do to get the new device to sync?  I have DropBox Plus

Desktop
Setting up the apps
Sync
  • Jay's avatar
    Jay
    2 months ago

    Are you able to access that Plus account, in order to contact the support team on this matter?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    joliet_tech wrote:

    I downloaded the desktop app and logged in with my account UN and password but nothing has been downloaded. My account shows 3 devices but not the new one.

    Sounds like you're using a different account on your new computer. Make sure you're signed in using the same email address that you used to sign in on your others devices.

    • joliet_tech's avatar
      joliet_tech
      Explorer | Level 3
      2 months ago

      How can I check my login on the PC.  If I go to my DropBox folder and select view on line, they both go to the same Dropbox.com account.  

      • joliet_tech's avatar
        joliet_tech
        Explorer | Level 3
        2 months ago

        I think that you are correct because My Subscription shows that I have a plus account which should be good for 5 devices.
        When I tried to setup my new pc, I used the same email address but the device count did not go up on my subscription page (shows 3, should show 4) and it looks to me like the new pc has a trial subscription - but I used the same email address.  I would have atached screen shots but I don't know how to do so.  

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!