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Forum Discussion

Peter66's avatar
Peter66
Explorer | Level 3
2 years ago

error message after installation of the Dropbox desktop app

After the installation on my new mac I get an error message.  
Desktop
Error Messages
Install
Mac
  • RexVex's avatar
    RexVex
    2 years ago

    Okay, so I figured it out and found a work around. Once I downloaded Dropbox to my Mac I would select it and continually gave me an error message (which is posted above). I uninstalled and reinstalled multiple times and continued to have this issue. It wouldn't let me select anything once the error presented its self. So the work around was once it attempted to load I would click on the Dropbox symbol in menu bar and before it gave me an error I would select the preferences. It appeared that an old Dropbox account was still logged in. Therefore, I logged out and from there it allowed me to input my Dropbox details and connect my Mac to the Dropbox app. I am not sure what cause this issue but maybe the team can offer some insight. All I know is I found away around the error message and got the Dropbox app to work. Hope this helps others in the future.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Welcome aboard the Community, Peter66! 

 

Can you let me know if you were able to sign in to your Dropbox app on your new Mac device or if this error message appeared straight away, before you were able to do so? 

 

Also, what’s the OS version of the computer you’re using?

 

Keep me updated.

Peter66's avatar
Peter66
Explorer | Level 3
2 years ago

I get the error message before I can log in

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for clarifying that! 

     

    What I’d like you to do, in this case, is to quit the Dropbox desktop app and then, relaunch it on your computer. 

     

    Does that seem to make any difference?

    • Peter66's avatar
      Peter66
      Explorer | Level 3
      2 years ago

      No, unfortunately, I have also completely uninstalled and reinstalled the program software, unfortunately without result.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Peter66, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

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