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Forum Discussion
Error 0x80070780 when copying a file out of Dropbox folder even with Dropbox uninstalled
I have just got a new Windows 11 laptop and was trying to move files to it and re-organise and everything has gone wrong. The standard folders of Documents, Pictures, Music and Video are now either i...
Hi,
I found that I could not open, copy, or move any files under the DropBox folder. The only thing I could do was delete. It must be a very curious security setting that would allow you to delete a file but not to read it (Open or Copy are effectively a read option - Move is effectively a Read and Delete operation).
I had already uninstalled DropBox.
I have deleted everything under the DropBox folder and then the DropBox folder itself.
I have changed references from the standard system short cuts such as documents back to their original locations eg C:\user\<me>\Documents
I have then recovered my data from an external hard drive.
I am sure that you might want me to work with Microsoft and Dropbox to get to the bottom of what caused this. However, you can also probably understand why I am not going to risk using Dropbox again.
I have already lost 1.5 days of my time
I have lost a small amount of data, but fortunately as it was a new laptop I had only changed a few files since the last backup was taken, and all my email is on an Exchange Server.
Hannah
Dropbox Staff
Dropbox StaffHey paulsimongb, sorry to jump in here.
It would be a good idea to disable backup, if you never did, so do try to reinstall the app and try it, to see if it helps.
And I would definitely suggest you reach out to Microsoft, see if they have some insight on the particular error and update us here, once you know more.
Hi,
I found that I could not open, copy, or move any files under the DropBox folder. The only thing I could do was delete. It must be a very curious security setting that would allow you to delete a file but not to read it (Open or Copy are effectively a read option - Move is effectively a Read and Delete operation).
I had already uninstalled DropBox.
I have deleted everything under the DropBox folder and then the DropBox folder itself.
I have changed references from the standard system short cuts such as documents back to their original locations eg C:\user\<me>\Documents
I have then recovered my data from an external hard drive.
I am sure that you might want me to work with Microsoft and Dropbox to get to the bottom of what caused this. However, you can also probably understand why I am not going to risk using Dropbox again.
I have already lost 1.5 days of my time
I have lost a small amount of data, but fortunately as it was a new laptop I had only changed a few files since the last backup was taken, and all my email is on an Exchange Server.
