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Forum Discussion

BD_CSB's avatar
BD_CSB
Helpful | Level 6
2 years ago

Duplicate Dropbox Options in Context (Right Click) Menu - Windows 11

Title pretty much sums it up. When I right click a file in dropbox or Winblows explorer tree, there are 2 sets of Dropbox options. With other installed apps and options I've enabled, right click m...
Desktop
GUI
Windows
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi everyone, 

     

    Our team has implemented a fix for the duplicate context menu items in Windows 11 that you reported.

     

    Please let us know if you still encounter this issue.

     

    Thank you,
    Sam

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi BD_CSB, thanks for bringing this to our attention.

 

Could you try quitting and restarting the Dropbox desktop application?

 

I'd also recommend rebooting the entire machine as well to see if this helps.

 

Keep me updated with any progress!

BD_CSB's avatar
BD_CSB
Helpful | Level 6
2 years ago

Hey,

Thanks for the reply.

The issue has existed since getting this machine new last March.

Many reboots and restarts of the program since then.

Issue persists.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for clarifying that for us BD_CSB 

     

    Could you also let us know the app's version and status as shown in your taskbar? 

     

    Also, have you tried reinstalling the app since you first noticed this?

    • Spektr48's avatar
      Spektr48
      Helpful | Level 6
      2 years ago

      Hi,

       

      I have those entries too. This is not a one user issue, it's a "feature" of your desktop client. I wonder why the people at support don't know that this is not an error, but something embedded into the software.

       

      Please, correct it or, at least, tell us how to consolidate the Dropbox entries, because this is ridiculous and quite annoying to have all those options (many of them duplicated) bloating the context menu.

       

      Fix this ASAP, please.

      • BD_CSB's avatar
        BD_CSB
        Helpful | Level 6
        2 years ago

        Exactly!

        Whenever I'm told: "Uninstall and reinstall", I'll ways take that to mean: "We've got nothing really and/or we don't want to spend much time sorting it out."

        If this is by design, the team at DB needs to shake their collective head.

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