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Forum Discussion

Kapriss's avatar
Kapriss
Helpful | Level 5
2 years ago

DropBox won't finish the Set Up on Win10

Hello ! I downloaded the .exe and installed DropBox (I just reinstalled Win10 on my PC) The first part went well but the Set Up process takes forever and gets nowhere... No error message, nothing...
Desktop
Install
Setting up the apps
  • Jay's avatar
    Jay
    2 years ago

    Thanks for the info, if the app is definitely not installed, then try downloading the offline installer (choose the appropriate version for your computer) and let me know how it goes.

Kapriss's avatar
Kapriss
Helpful | Level 5
2 years ago

Hi Jay !
Thank you for your interest in my post
I am on a Dropbox Basic plan for the time being and have no more than 3 devices connected - Actually only two right now as the app does not install on my PC, which is the problem I came here with...

So the first advice in the reinstall, namely “Uninstall the Dropbox desktop app from your computer” does not make sense at that point...
I have yet no Dropbox app on my computer and am precisely trying to get it !

😔

Kps

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the info, if the app is definitely not installed, then try downloading the offline installer (choose the appropriate version for your computer) and let me know how it goes.

    • Kapriss's avatar
      Kapriss
      Helpful | Level 5
      2 years ago

      Jay, that worked beautifully !

      Thank you, thank you !! 😄 😄

      Kapriss

    • AVeenstra's avatar
      AVeenstra
      New member | Level 2
      2 years ago

      This did not work for me, still having the same problem. I downloaded the 187 mg Dropbox executable in about 1 minute, but let the set up run for 7 hours yesterday using the standard exe and about 20 minutes this morning using the offline version. My Dropbox account has just under 700 mg of files - 71 mine and the rest shared. So, download speed is not the issue. Got any other suggestions?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey AVeenstra, sorry to hear you're having issues with this.

         

        Have you tried rebooting your computer and/or your router since you first noticed this?

         

        If not, could you give it a go and let us know how it goes when you download the offline installer directly from this page?

         

        Thanks!

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