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Forum Discussion

TimDb's avatar
TimDb
Helpful | Level 6
3 years ago

Dropbox wont appear after install (Windows 11)

Situation:  After re-intallation and advanced re-installation of dropbox I am unable start the program.  Dropbox application appears and task manager but there is no folder in Windows Explorer, and n...
Desktop
Setting up the apps
Sync
Windows
  • TimDb's avatar
    TimDb
    3 years ago

    This was resolved by Dropbox support. 

    *  It was determined that the installation had not been completing correctly / fully.
    *  Creation of a new windows user profile and reinstallation resolved the issue.   Likely a setting / corruption was causing dropbox to not be able to be installed correctly. 
    *  Its a fairly simple process of copying over any files from your other user profile to the new user profile in windows. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi TimDb, thanks for the update. I'd recommend getting in contact with the support team directly for further assistance.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
TimDb's avatar
TimDb
Helpful | Level 6
3 years ago

This was resolved by Dropbox support. 

*  It was determined that the installation had not been completing correctly / fully.
*  Creation of a new windows user profile and reinstallation resolved the issue.   Likely a setting / corruption was causing dropbox to not be able to be installed correctly. 
*  Its a fairly simple process of copying over any files from your other user profile to the new user profile in windows. 

  • treydyer's avatar
    treydyer
    New member | Level 2
    3 years ago

    Can you send me the steps to accomplish this?  Or has there been an update to the resolution as I have the same issue. 

    • TomPr's avatar
      TomPr
      New member | Level 2
      3 years ago

      This is beyond frustrating.  The program will not launch.  I cannot uninstall it and reinstall.  It is like purgatory.  What is the simple solution?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi TomPr, let's see what we can do about this! 

         

        Have you tried out an advanced re-install as shown here? Feel free to give it a go, and let me know how it goes. 

         

        Thanks a bunch!

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