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Forum Discussion
Dropbox using too much memory on my PC
I only have 3,200 files (2.56 GB) and Dropbox uses 3X more memory than anything else on my PC (win 10 v2004). I've had DB (syncing to my PC and Laptop) for many years, never had or noticed this issue and I've never had such a slow computer. I don't use DB all that much, mostly a few files/year and to upload photos periodically. Most days it isn't used but it sure uses my MEMORY! I don't think there are any improper permissions or files, and there aren't over 300,000 files. Any suggestions how to reduce the memory (other than what's already been posted on the forums which didn't apply or help?) . Thx so much in advance.
Apologies for the delay in getting back to you here skier1!
Can you try doing an advanced reinstall of the desktop app?
Please bear in mind that if you have a Basic Dropbox account that there is a 3 device limit. If you currently have more than 3 devices connected to your account then let me know as you would need to disconnect all but 2 devices to reconnect this one.
- Daphne
Dropbox Staff
Hi skier1, I hope you're doing well today!
If you haven't already, can you check out this article and let me know if any of the points there help at all?
If not, please let me know which version of the desktop app you have installed at the moment.
Keep me posted with your findings!
Hi, and thx so much! Yes, i had seen a similar article and the only item that applies is external factors eg Norton, Malwarebytes and possibly Windows Defender (mostly disabled anyway), each of which i disabled and looked at the task manager for improvement, there was no improvement. I am using Dropbox v98.4.158 and I've attached a photo of my task manager with the high usage. Thx!!
