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Forum Discussion
Dropbox update android
Dropbox will not allow files to be opened, says needs update. Cannot see how to update the app.
You should be able to find the relevant option in the app's settings
On your Android device, follow these steps:
1. Tap the menu icon in the upper-left corner of the screen
2. Select "Settings"
3. Select “Clear Cache”Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
Jay
Dropbox Staff
Dropbox StaffHi hmafooz, thanks for bringing this to our attention.
Could you confirm the exact version of Android OS and the Dropbox mobile app on your device?
This will help me to assist further!
Samsung Galaxy S20FE, android 13
Dropbox version 326.2.4
Dropbox version 326.2.4
Same issue here, Android Samsung Tab
Dropbox 326.2.4, issues with both word and excel.
- Nancy
Thanks for the updates stephenbigcuddles, and hi rrierson and st888888!
Can you please try to clear your Dropbox app’s cache and reinstall it on your devices? Are you seeing any difference after that?
- Mine is a new Samsung phone. Maybe someone from.Dropbox could address this issue.
