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Forum Discussion
Dropbox update android
Dropbox will not allow files to be opened, says needs update. Cannot see how to update the app.
You should be able to find the relevant option in the app's settings
On your Android device, follow these steps:
1. Tap the menu icon in the upper-left corner of the screen
2. Select "Settings"
3. Select “Clear Cache”Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
Jay
Dropbox Staff
Dropbox StaffHi stephenbigcuddles, thanks for bringing this to our attention.
In order to understand what you're seeing, could you attach a screenshot showing this error?
What types of files are you trying to open? What version of Android OS and the Dropbox mobile app are you running?
This will help me to assist further!
Android 7.1.1
Dropbox 326.2.4
Trying to open word document or excel document
Message read 'Dropbox update required'
'To open this file, please update your Dropbox app's
- Jay
Do you have the Word and Excel apps installed on your mobile device, which are required in order to edit those files?
Yes I do, everything was working fine yesterday but not working today.
- Jay
Are you certain that the Word and Excel apps are running normally? Currently the minimum requirement for them is Android 9 or above.
