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Forum Discussion
Dropbox update android
Dropbox will not allow files to be opened, says needs update. Cannot see how to update the app.
You should be able to find the relevant option in the app's settings
On your Android device, follow these steps:
1. Tap the menu icon in the upper-left corner of the screen
2. Select "Settings"
3. Select “Clear Cache”Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
Can't open word* documents from my Dropbox app, android. Microsoft word app starts but can't open the file, gives error message "Dropbox update required. To update this file please update your Dropbox app"
I was on the beta app, there was no update available. So I left beta, and uninstalled. Then I installed regular Dropbox, and got the same error
I was on the beta app, there was no update available. So I left beta, and uninstalled. Then I installed regular Dropbox, and got the same error
Jay
Dropbox Staff
Dropbox StaffHi hmafooz, thanks for bringing this to our attention.
Could you confirm the exact version of Android OS and the Dropbox mobile app on your device?
This will help me to assist further!
- Samsung Galaxy S20FE, android 13
Dropbox version 326.2.4Same issue here, Android Samsung Tab
Dropbox 326.2.4, issues with both word and excel.
