We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Lyralina's avatar
Lyralina
Explorer | Level 4
2 years ago

Dropbox thinks my PC is offline

Dropbox installer fails, saying "The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try...
Desktop
Error Messages
Install
Windows
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone,
     
    I want to go through some of the main reasons you might be seeing the "No internet connection. Your computer is currently offline. Please check your network settings” message, and how you can fix it.
     
    Why are you getting this message?
     
    The most likely reason is that there is another app installed on your device or network that is trying to intercept Dropbox's traffic. You may also see this message if you’re on our Basic plan, and have already already signed into three devices — more info on this here. 
     
    How can you resolve it? 
     
     
    • If your computer is on a work network, we’d recommend checking the permissions with your IT staff.
     
    • Update your software and operating system, as these updates often include patches for known vulnerabilities, and fix bugs and glitches that can lead to crashes or system instability.
     
    These are the two common triggers for this message (that we’ve seen so far)! And as always, if you need further assistance, please let us know.
     
    Thanks,
    Sam 
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey AZI_doum! Thanks for posting here. 

 

Do you have any antivirus/firewall that could be blocking your access to the Dropbox app? 

 

Also, if you’re on a Basic plan, can you please check how many devices are currently linked to your Dropbox account?

AZI_doum's avatar
AZI_doum
Explorer | Level 4
2 years ago

I am not getting to the point it asks for my credentials, since it thinks I am not connected to internet.  I deactivated all firewall and anti-virus, even the real time of Defender.  With Process Monitor, I see it sends out packets and then retransmit, for which I do not know what it means.  Packets are going out, I even tried a route through a VPN that does not block any traffic at all, still same results.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!