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Forum Discussion

Lyralina's avatar
Lyralina
Explorer | Level 4
2 years ago

Dropbox thinks my PC is offline

Dropbox installer fails, saying "The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try...
Desktop
Error Messages
Install
Windows
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone,
     
    I want to go through some of the main reasons you might be seeing the "No internet connection. Your computer is currently offline. Please check your network settings” message, and how you can fix it.
     
    Why are you getting this message?
     
    The most likely reason is that there is another app installed on your device or network that is trying to intercept Dropbox's traffic. You may also see this message if you’re on our Basic plan, and have already already signed into three devices — more info on this here. 
     
    How can you resolve it? 
     
     
    • If your computer is on a work network, we’d recommend checking the permissions with your IT staff.
     
    • Update your software and operating system, as these updates often include patches for known vulnerabilities, and fix bugs and glitches that can lead to crashes or system instability.
     
    These are the two common triggers for this message (that we’ve seen so far)! And as always, if you need further assistance, please let us know.
     
    Thanks,
    Sam 
Rich's avatar
Rich
Icon for Super User II rankSuper User II
1696031 wrote:

no matter what I try dropbox keeps saying there is no internet.

Something on your computer or network is blocking Dropbox. Temporarily disable any antivirus or firewall you have enabled and try again.

1696031's avatar
1696031
Explorer | Level 3
2 years ago

Hi Rich,

thanks for your response but I have already tried this and it didn’t help.

any other suggestions?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    What version of Dropbox are you using? 

    What version of Windows is it?

     

    Is the time/date correct on the computer and in your settings on Dropbox online? Do they match?

    • 1696031's avatar
      1696031
      Explorer | Level 3
      2 years ago

      Hi Mark,

       

      it's windows 10 64bit, latest updates installed.

       

      as for dropbox, it's V172.4.7555.

       

      computer time is correct and it is in sync with dropbox online.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago

        Can you connect it to a different network? 

         

        Unfortunately Rich is right - something on your machine, or, at ISP level, is blocking Dropbox. A way of testing is trying different networks or disabling things like Little Snitch / VPNS

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