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Forum Discussion

Lyralina's avatar
Lyralina
Explorer | Level 4
2 years ago

Dropbox thinks my PC is offline

Dropbox installer fails, saying "The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try...
Desktop
Error Messages
Install
Windows
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone,
     
    I want to go through some of the main reasons you might be seeing the "No internet connection. Your computer is currently offline. Please check your network settings” message, and how you can fix it.
     
    Why are you getting this message?
     
    The most likely reason is that there is another app installed on your device or network that is trying to intercept Dropbox's traffic. You may also see this message if you’re on our Basic plan, and have already already signed into three devices — more info on this here. 
     
    How can you resolve it? 
     
     
    • If your computer is on a work network, we’d recommend checking the permissions with your IT staff.
     
    • Update your software and operating system, as these updates often include patches for known vulnerabilities, and fix bugs and glitches that can lead to crashes or system instability.
     
    These are the two common triggers for this message (that we’ve seen so far)! And as always, if you need further assistance, please let us know.
     
    Thanks,
    Sam 
1696031's avatar
1696031
Explorer | Level 3

no matter what I try dropbox keeps saying there is no internet. I have uninstalled and re-installed a dozen times, I've edited the registry, deleting dropbox instances, I've done every last thing suggested but all i get is

 

and to make matters worse, the best that dropbox offers is some useless automated support bot that doesn't answer anything..

 

why does dropbox refuse to talk to it's customers, users, subscribers?

 

very angry and upset

 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
1696031 wrote:

no matter what I try dropbox keeps saying there is no internet.

Something on your computer or network is blocking Dropbox. Temporarily disable any antivirus or firewall you have enabled and try again.

  • 1696031's avatar
    1696031
    Explorer | Level 3
    2 years ago

    Hi Rich,

    thanks for your response but I have already tried this and it didn’t help.

    any other suggestions?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      What version of Dropbox are you using? 

      What version of Windows is it?

       

      Is the time/date correct on the computer and in your settings on Dropbox online? Do they match?

      • 1696031's avatar
        1696031
        Explorer | Level 3
        2 years ago

        Hi Mark,

         

        it's windows 10 64bit, latest updates installed.

         

        as for dropbox, it's V172.4.7555.

         

        computer time is correct and it is in sync with dropbox online.

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