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tjmiz's avatar
tjmiz
Explorer | Level 3
6 months ago

Dropbox syncing thousands of files randomly.

Hello,   Appreciate the support. All of a sudden my dropbox has thousands of files to sync around 5.2tb. I'm unsure why this has happened, I keep files online to save space. This is now showing a...
Desktop
Sync
tjmiz's avatar
tjmiz
Explorer | Level 3

Hi Megan,

 

Thanks for the help. Sure, here are the answers:

 

 - Started around a week ago. 

- The devices OS is 14.0

- Dropbox version is: 198.4.7615

 

There is no progress with the syncing at all.

 

Thanks

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey tjmiz, thanks for the info! 

 

If you add a really small file to your Dropbox app now, and check the website after a bit, can you see it there?

 

Try to also make sure that all other apps are closed and that there's no antivirus, firewall, VPN etc. running, and then sign-out and of the Dropbox app and sign-in again.

  • tjmiz's avatar
    tjmiz
    Explorer | Level 3
    6 months ago

    Hi Megan, 

     

    I've done that and it didn't work. 

     

    I have now signed out and resigned in, now only saying syncing 28,000 files. Unfortunately, I've lost all my folders now too.

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