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Forum Discussion
Dropbox stuck on "Starting..." on Windows Server 2016
We have a Dropbox installed on a Windows Server 2016. In every accounts, when starting it, a popup displays "Your computer is currently offline. Please check your network settings". When putting the ...
Hannah
Dropbox Staff
Dropbox StaffThanks for reaching out to the Dropbox Community, AZI_doum.
To be honest, Windows Server operating systems are not a supported environment for the Dropbox application.
However, let's see if there's something we can find.
Was the Dropbox application working as expected before or is this the first time you're trying to use Dropbox on that computer?
And do you have any security software that could be interfering?
Let us know.
Hi, thanks for your reply. I know it's not supported on Windows Server, but up to last year, it was working fine on this one. It also still works very well on a freshly installed version of 2016 on another server. As a fact, it's only drawback is the space used on a server when all users have their own instance running. We have to keep the files online. Other then that, Dropbox runs A-1 for everybody on the server, with rare issues usually relatively easy to fix.
Yes, I tested with the security solution disabled and the issue occurred anyway. I then restarted it and added Dropbox.exe and DropboxUpdate.exe in it's exceptions.
I checked in the event viewer and saw nothing special that seemed related to Dropbox. I tried also to disable syncs because the app eventually offered to do it, but there is no connexion made yet anyway, and it didn't work either.
Is there any way to trace what it tries to reach, like we can do for Outlook for example?
- Hannah
There are a couple of reasons why this might be happening, but we can't be 100% sure, since it's a server.
Could it be that there are more than 300K files in the Dropbox folder?
Hi, thanks for your reply. No Dropbox is not connected from the start.
- Walter
Hey AZI_doum - sorry to jump in here, but can you confirm that only one user account accesses the given Dropbox folder and that this folder is located on the main drive of your computer or on a drive that's physically connected to the computer?
Are you running Dropbox as a regular app or a service by the way?
Also note that your setup is not currently supported as Hannah mentioned so we might not be able to assist further.
In any case, do keep us posted!
