You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Ian_A6
2 years agoCollaborator | Level 9
Dropbox stopped launching from Windows 11 start menu or taskbar
Stopped working today (possibly after windows update yesterday?). Will launch from notification area but not the others. Trien reinstalling - no effect. Any ideas or anyone else seeing this beha...
- 2 years ago
So Dropbox support sorted it out. It was a beta version that had installed (I don't think I ever asked for beta but it was turned on in preferences). reinstalled stable version and all working 😊
amk2
Explorer | Level 4
I have windows 11 and it suddenly stopped allowing me to get to Dropbox from the systray or the windows file explorer, mid-day yesterday (12-5-23). It was working all morning just fine from the systray. I worked with two Dropbox people on chat -- one had me to download and install current version of Dropbox which was already current and issue continues. The other Dropbox tech remoted in and said after seeing what was happening, that it was likely a Microsoft Windows problem and I would have to launch from the notification area by right clicking the Dropbox icon on the bottom right near the clock and clicking on the file folder. I'd rather launch from the systray like I've been doing for years. Any additional solutions? One idea I tried is sometime on MSWindows in the past, an app like Outlook or Chrome won't launch from systray and I have to 'end task' to those apps that are running in the background. There are 7 Dropbox apps running in the background on my machine... I tried ending task on each one, but they come back so I'm not sure what that means? Am I able to 'quit' from the profile button in the notification app of Dropbox by the clock and that will allow it to open from the icon in the systray? I'm concerned if I say 'quit' from that notification area I might not be able to access Dropbox at all so I haven't tried that. I've didn't know I could access Dropbox there --Is that a new version of Dropbox? Did that cause this issue? Any help is appreciated! Thank you.
Ian_A6
12 months agoCollaborator | Level 9
Yes, this has happened to me again today. Last time, it was a bit of version that had been installed due to a switch in the settings, but not this time. Like you, I’m on the latest version so no idea what the problem is. Will try to sort tomorrow if it doesn’t right itself overnight.
- Nancy12 months agoDropbox Staff
amk2, can you share with me the ticket numbers from your convo with our support team? I’d like to go through all the steps you’ve already taken, and go from there.
Ian_A6, if the issue persists, please send me the OS version of your device, as well as your current Dropbox app version.
- amk212 months agoExplorer | Level 4
Thanks Nancy. The ticket number is 23013167. It seems it might be an issue with the latest update of DropBox? I am current with DropBox 188.4.6302.
- Nancy12 months agoDropbox Staff
Thanks for that! I was able to go through your convo with our support agent.
So, to make sure I got it right, what you’d like to achieve is to pin the Dropbox folder in your taskbar, correct?
- Ian_A612 months agoCollaborator | Level 9
Hi Nancy. No change this morning. Windows 11 (up to date). Dropbox 188.4.6302 (says up to date)
Thanks
- Ian_A612 months agoCollaborator | Level 9
Can confirm this is also affecting my work PC, which is Windows 10 (same dropbox version)
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!