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Forum Discussion

CapnBuck's avatar
CapnBuck
Explorer | Level 3
3 years ago

DROPBOX PASSWORDS WILL NOT GO BACK INTO SAFARI EXTENSIONS

Dropbox Passwords disappeared from Safari extensions and will not go back in. When attempting to put it back in I get the following:                         When fo...
Desktop
Dropbox Passwords
Setting up the apps
  • Megan's avatar
    Megan
    3 years ago

    Hi CapnBuck, how are you this Wednesday?

     

    Have you made sure that Safari is up to date on the device? 

     

    One more thing: I suggest this link, which can be opened directly in Safari. 


    Can you try it and let me know if this does the trick? Thanks.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi CapnBuck, how are you this Wednesday?

 

Have you made sure that Safari is up to date on the device? 

 

One more thing: I suggest this link, which can be opened directly in Safari. 


Can you try it and let me know if this does the trick? Thanks.

Candace A.4's avatar
Candace A.4
Explorer | Level 3
3 years ago

Didn't work for me. I'm sill stuck.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Candace A.4, sorry to hear that! 

     

    Do you see the same screen as in the screenshot above? Also, have you updated your Safari? 

     

    Let me know.

    • Candace A.4's avatar
      Candace A.4
      Explorer | Level 3
      3 years ago

      Yes, Safari version is the latest: Version 15.2 (17612.3.6.1.6). I am seeing the same screen as above. When I quit and open Safari Preferences Extensions, Dropbox Passwords is not listed. If I click on More Extensions, it takes me to the Apple (Mac) App Store, where my only choice is to re-download Dropbox Passwords for Safari.app. I've tried deleting and reinstalling Dropbox Passwords for Safari.app. I tried restarting my MacBook Pro (14-inch, 2021), Apple M1 Pro chip, 32 GB RAM, running macOS Monterey version 12.1.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for the updates, Candace A.4! 

         

        Let me know if it's okay for me to reach out to you via email, in order to have a closer look at how we can proceed next.

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