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Forum Discussion
dropbox icon missing from the menu bar
Hi community,
All of the sudden, the dropbox icon has disappeared from my mac menu bar. It happened a few weeks ago, but I see that everything would synch up by seeing the green check mark appear. ...
This was solved by customer support. Thanks!
The solution was to uninstall dropbox and redownload it.
John
Thanks for your reply. But I don't understand what you mean. What are you referring to when you say "force quit" the "app". Can you share some screenshots of what you mean? I access my dropbox from Finder. I don't have an app open .
Megan
Dropbox Staff
Dropbox StaffHi Naima-Dragon, sorry to jump in here!
In order to fix this, would you mind opening the 'Activity Monitor' utility on your computer, normally located under Applications > Utilities, to see if there are any other processes associated with Dropbox that may be preventing the app from being removed from your device?
Once you have launched 'Activity Monitor', if you see any items that refer to Dropbox, please click on the line that references the process to select it and then click on the 'X' at the top left corner of the screen.
After you've done so, please try to follow the normal uninstall instructions.
I have the same problem (icon is missing from Mac menu bar). Actually it intermittently appears (though rarely), but has been missing more 90% of the time last few months. I forced quit through Activity monitor (as otherwise couldn't delete because of "open" error message previously referred to). I then deleted the app (from Finder> Applications), and re-installed. But still no Dropbox icon in menu bar!
- Hannah
Sorry to see that you're having this issue, SL001.
Can you let us know your computer's OS version and if you've updated your Dropbox app to the new Dropbox for macOS version?
MacOS is Ventura 13.5.2
I don't know how to confirm current Dropbox version, but I deleted and re-downloaded Dropbox today, in an attempt to fix the issue, so I assume that would be the most updated app. Is that not a correct assumption?
During one of those moments when the icon briefly appeared last week in the menu bar, I was able to get info on Dropbox version by clicking on the icon,c and took a screenshot. It was "v184.3.6480", with a tab on the bottom "leave Beta", which I must've signed for before. Again, I a assume that delete/redownload today may have updated or changed that, but not sure how to identify current DB version without access to the icon in the menu bar.
