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APSN's avatar
APSN
Explorer | Level 3
20 days ago

We're missing folders from 2024 and we can't find them anywhere.

We are a small group of volunteers who run peer support groups for people with chronic conditions. All of our folders/files from 2024 (except the few files that were not in folders) have disappeared....
Restore
Rich's avatar
Rich
Icon for Super User II rankSuper User II
20 days ago
APSN wrote:

All of our folders/files from 2024 (except the few files that were not in folders) have disappeared. ... They are not in the Deleted Files bin.

Have you checked your Events page?

  • APSN's avatar
    APSN
    Explorer | Level 3
    20 days ago

    Thank you for your reply. Yes, we have checked that, but it still only goes up to 2023 unfortunately.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      19 days ago

      APSN, do you have any other Dropbox accounts (under another email address) where these files may be currently saved? 

       

      Were these files/folders shared with anyone else? Have you checked your Shared tab here?

      • APSN's avatar
        APSN
        Explorer | Level 3
        19 days ago

        Thank you for your reply Nancy. Yes, the folders are shared with others, but they can't see the 2024 files either. This means that any new participants for 2024 have been lost and we are quite concerned.

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