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yjw0510's avatar
yjw0510
Explorer | Level 3
3 months ago

Dropbox hangs at "Starting..." and on startup, it says I am not connected to the internet.

Hi, I have a problem with the Dropbox Mac App. I can use the Web and Windows App normally. Dropbox hangs at "Starting..." and on startup, it says I am not connected to the internet. I can n...
Desktop
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yjw0510's avatar
yjw0510
Explorer | Level 3

I've tried restarting, reinstalling, and resetting my Mac's network.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey yjw0510, sorry to hear about this.

 

Do you perhaps have any security programs running, like an antivirus, VPN, firewall, etc. that could be causing this?

 

If so, can you disable them temporarily, to see if that solves the issue? Feel free to let me know when this started happening too. 

 

Keep me posted, and we'll take it from there! 

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