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currentj's avatar
currentj
Helpful | Level 5
2 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Desktop
Windows
Y Fong's avatar
Y Fong
Explorer | Level 3

Hello,

 

Since Dropbox updated to the latest build 202.4.5551, my Windows 10 has been freezing as soon as Dropbox is launched. I have installed all Windows updates. I know it is Dropbox that is causing the issue because as soon as I uninstalled Dropbox, the problem goes away. I tried to re-installed Dropbox but the problem shows up again.

 

Hope Dropbox team can address this as soon as possible. If there is a temporary fix, I would love to hear.

 

Thank you and best regards,

YFong

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hi there Y Fong & Melman - thanks for your reports.

 

Can you please let us know approximately how many files you're syncing locally on the affected device(s)? 

 

Also, are you running any 3rd party apps that are monitoring, syncing or backing up your files? 

 

Any additional information or screenshots are more than welcome! 

  • Melman's avatar
    Melman
    New member | Level 2
    5 months ago

    Hi Walter, I have around 7TB of data that's set to online-only. I sync very little to my computer. I've been working from Dropbox like this for many years with no issues. This latest update has killed all syncing. No 3rd party apps running. I did all the suggested troubleshooting and the only thing that worked was reverting back to version  197.4.7629. Which subsequently Dropbox just auto-updated again to 202.4.5551 and killed my syncing again 🤦‍:male_sign:

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      In that case, you can reach out to our support team directly for further assistance with account and device specific information Melman 

       

      Let us know if you have anything else to ask or add in the meantime. 

  • Y Fong's avatar
    Y Fong
    Explorer | Level 3
    5 months ago
    Hi Walter,

    I appreciate the response. I am not using any 3rd party apps. I have been using Dropbox for years with no issues until this latest update. I, like @Melman, tried installing a previous and the problem went away until it was updated to the this current build. My problem is more severe, i had to hard restart Windows (or Windows restarts by itself) and eventually would not load Windows and j had to reset my laptop….
    I also tried to reinstall Dropbox after resetting my PC, same issues arose. Very upsetting. Have you received other complaints from users?

    Thank you!
      • Y Fong's avatar
        Y Fong
        Explorer | Level 3
        5 months ago
        Hello,
        I already did a reset of the PC. The folders that you asked me to remove in registry are not there. I need to file a complaint that my laptop is not functioning since the disaster. It freezes up randomly now even without Dropbox installed. I learned from others that they have also experienced issues with this Build. I hope Dropbox can assist in compensating for loss of computer.

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