We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

currentj's avatar
currentj
Helpful | Level 5
2 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Desktop
Windows
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there doubleezat, thanks for posting here today! 

 

Does this happen with your Dropbox folder, or any other folder on your device? 

 

As a test, would you mind quitting the app, and then -before opening it again- checking to see if the same thing happens while the app isn't running? 

 

Let me know what you find, and we'll take it from there!

doubleezat's avatar
doubleezat
Explorer | Level 3
11 months ago

Hi Megan, it happens only on Dropbox folder. Folder from other cloud storage provider is not affected, as are local storage folders.

I have tried quitting the app, and the folder still freezes. However, if I uninstall the app, the folder can be opened with no issue. After reinstalling the app, the issue reoccurs.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi from me too, doubleezat! Can you clarify what’s the OS version of your computer, as well as the Dropbox app version?

     

    Did you start having this issue after an update, for example, or did something else happen?

    • doubleezat's avatar
      doubleezat
      Explorer | Level 3
      11 months ago

      Hi Nancy, I'm on Windows 10 22H2, and my Dropbox version is 189.4.8395. Unfortunately, I did not notice the update as the app is always updated automatically.

      What happened was I switched on my PC this Tuesday after the festive holiday, and the issue starts happening. A roll back using System Restore (to last week's restore point) solved the problem temporarily, but today the issue reoccurs.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Thanks for clarifying, doubleezat! Can I log a ticket for you then? We’ll need to investigate this internally, it seems.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!