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Forum Discussion
Dropbox freezes and crashes my file explorer.
Hello,
I am having trouble with dropbox working through my Windows file explorer. For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
I can't open the Dropbox folder through Windows Explorer. It freezes after double clicking, and nothing happen afterwards. I have tried:
1. Reinstalling Dropbox
2. Advanced reinstallation of Dropbox
3. Uninstalling anti virus software
Nothing seems to work. I have tried using System Restore, which solved the issue temporarily. But the issue now reoccurs again.
- Megan
Dropbox Staff
Hey there doubleezat, thanks for posting here today!
Does this happen with your Dropbox folder, or any other folder on your device?
As a test, would you mind quitting the app, and then -before opening it again- checking to see if the same thing happens while the app isn't running?
Let me know what you find, and we'll take it from there!
Hi Megan, it happens only on Dropbox folder. Folder from other cloud storage provider is not affected, as are local storage folders.
I have tried quitting the app, and the folder still freezes. However, if I uninstall the app, the folder can be opened with no issue. After reinstalling the app, the issue reoccurs.- Nancy
Hi from me too, doubleezat! Can you clarify what’s the OS version of your computer, as well as the Dropbox app version?
Did you start having this issue after an update, for example, or did something else happen?
