We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Dropbox freezes and crashes my file explorer.
Hello,
I am having trouble with dropbox working through my Windows file explorer. For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Mine is doing something similar since the last update of Dropbox (Sept 8, 2023) and the latest Windows 10 Update a couple of day later.
Mine will reset the file explorer when selecting the file explorer with the mouse. It also will do that if I select a file folder on the computer or try to rename a file. It will happen every other pick. If I use Win-E or the hot button on my computer keyboard, it will work fine.
I uninstalled Dropbox completely and the issue disappeared. When I re-installed Dropbox, it came back. It does not mater if Dropbox is running or not.
It does it as long as it is just installed.
Walter
Dropbox Staff
Dropbox StaffHi there Chris_Petersen, sorry to hear about this.
Could you please clarify the exact OS version of your computer and the version of the Dropbox desktop app installed there as well?
Any additional information or even screenshots (better yet, a short recording of you reproducing the issue) are more than welcome.
I don't have an app that records the screen actions at the moment.
- Nancy
Hey Chris_Petersen! Hope you’re doing well.
Just a clarification; when saying you reinstalled your Dropbox app, did you perform a basic or an advanced reinstall?
If you just did a basic reinstall, can you also perform an advanced one and let me know how it goes?
- I installed the basic install.
I will not have a chance to get to it until Monday though.
I will let you know then.
