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currentj's avatar
currentj
Helpful | Level 5
2 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Desktop
Windows
currentj's avatar
currentj
Helpful | Level 5

OS Name Microsoft Windows 10 Home

Version 10.0.19045 Build 19045

 

Dropbox 

 

No 3rd party apps that I am aware of.  It seems to happen when I try to open, move, or rename any of the dropbox content.

 

Calvin2DBX's avatar
Calvin2DBX
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey currentj, thanks for the additional info!

 

I'm chiming in here to see if we can narrow this down further.

 

I'd like you to quit the desktop app and see if you can replicate this behavior when Dropbox is not running. 

  • currentj's avatar
    currentj
    Helpful | Level 5
    2 years ago

    It still freezes when I select a file to open in my dropbox folder.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the update, currentj.

       

      If you're having the same issue with the app closed, that would indicate that this isn't really a Dropbox issue.

       

      I'm sure you've already tried this, but if not, can you also restart your computer, to see if that helps?

      • currentj's avatar
        currentj
        Helpful | Level 5
        2 years ago

        It is interesting that you believe it isn't a dropbox issue when it only happens with my dropbox folder.  All other folders and drives are working appropriately.  Yes, I have restarted and checked for other windows updates and storage issues.

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