You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Rinconman's avatar
Rinconman
Helpful | Level 7
8 months ago

Dropbox for macOS on File Provider - Right Click does not work and No Icons

I am have DB for Business. I have been a windows user but just got a new Mac Air with the M3 chip.  On latest Mac OS.  I installed DB.  After Install, I turned on in my Admin Console to allow Dropbox...
Desktop
dropbox business
Install
Mac
  • Megan's avatar
    Megan
    8 months ago

    Hey Rinconman, thanks for posting here today! 

     

    Keep in mind that a file or folder with no icon means that it has been opened either by double-clicking or through a third-party application and synced.

     

    So, essentially this is normal for folders, no icon means there is at least one available file in the folder, but no online-only files. There can also be files that are available offline in the folder.

     

    You can see more about this here. 

     

    You should be able to follow the correct, normal steps of right clicking on your content, and choosing the online-only status for them. 

     

    I hope this clarifies!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey frogalope - sorry to hear about this.

 

Could you please let us know your device's exact OS version and the status and version of the desktop app as showing in your menu bar at the moment?

 

A screenshot of any errors you might be getting would also help! 

frogalope's avatar
frogalope
Explorer | Level 4
8 months ago

Hi Walter. Thanks for the help.

 

I am running OS 12.7.4 and DB 195.4.4995. Here are some screenshots. Today I was able to right-click a few files but it doesn't look like it usually does.


  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Thanks for the screenshots and the additional information frogalope 

     

    Could you update to the latest version of the app from this page and let me know how it goes? 

    • frogalope's avatar
      frogalope
      Explorer | Level 4
      8 months ago

      Thanks again, Walter. After the download and install, for a second it started looking like it was going to crank. Then I got the message that syncing is interrupted. My hard drive space went from 23 gigs available to 15.

       

      Thanks,

      Jackie

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Could you quit the app and relaunch it after rebooting your computer and let me know if you see any improvements frogalope?

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