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Forum Discussion

gamorofi7's avatar
gamorofi7
Explorer | Level 4

Dropbox android app stopped working on my pixel 4. The app crashes after first attempt to loging and then it will not open anymore. I tried to clear caches, uninstall, reboot and reinstall and trying to open the app with cellular data. Nothing worked.
Thanks in advance,

Gerard

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hey gamorofi7, thanks for the detailed report!

Since you've already done some troubleshooting on this, may we reach out via email to have a further look internally?

Thanks!
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      No worries, I've just sent you an email, so make sure you check your inbox!
      • Christobel S.'s avatar
        Christobel S.
        New member | Level 2
        3 years ago
        I'm having the same issue on my Samsung Galaxy S10. Dropbox opens, I can get to my folders, but files won't open.

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