We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Carlo C.
10 years agoNew member | Level 2
Dropbox does not appear on tray box, does not start at start up, does not sync files - Windows 7
I have the latest version of Dropbox 3.2.6. Its been about 3 days that dropbox wont work on one of my systems running Windows 7. It was working and syncing fine a few days ago. Now I try to check it ...
- 8 years ago
I have been struggling with this as well. Finally resolved!!!!!!!!!!! I had given up all together. Today I plugged my phone into my cpu to transfer photos manually. When I got done a Dropbox window opened up asking me to sign in. Once I did, the computer started syncing, and I am back to working just fine!
- 8 years ago
Same problem. Right-clicking on Dropbox and Running as Administrator worked for me.
- 8 years agoThanks for the swift reply!Just a quick question here to determine the case. Can you access the website version of Dropbox from the same network or are you having issues connecting to the website as well? Seems like a firewall, security program, proxy or VPN is blocking the Dropbox desktop. Can you make sure that these steps are followed for the configuration of your firewall and that the domains listed here are allowed or whitelisted?Secondly, could you reply here with a screenshot (omitting personal info) of what you're seeing? It would be really helpful in locating the case.Will be awaiting your message here!Warm regards,JaneA
- 8 years agoUninstalling, rebooting, reinstalling with the Firewall turned OFF worked for me. Thnx!
- 8 years ago
A reinstall fixed it for me.
Carlo C.
New member | Level 2
Hello everyone I am sorry for taking this long to reply. I was able to fix this problem myself and I completely forgot to post an answer. What worked for me was doing clean boots with no services for the exception of Microsoft services and through process of elimination I found out what start up service was causing dropbox not to properly start. In my case "Google Music Manger" was the culprit. I do not really know why but things went back to normal after stopping it and uninstalling it. I had to do the clean boot because after some time I began to notice that not only dropbox but other programs would not run even after I try running the applications myself. So yea, idk if that will help you guys but in case you are still trying to solve this problem check and see if this works for you. Maybe a different start up service does the job for some of you. I don't really know but at least I got mine back to work, not thanks to the mediocre support team from dropbox which never even tried contacting me or responding to this post.
MuninMunin
8 years agoExplorer | Level 3
Interesting for you to say that. Dropbox closed on me and kept showing me the finger right after I installed google drive.
- Jane8 years agoDropbox StaffWelcome to the Dropbox Community, glad to work on that with you!Let’s go through some troubleshooting steps together.#1. Stop Dropbox:- Click the Dropbox icon in the system tray at the bottom of your screen.- Click on the gear icon :gear: in the Notifications panel and select "Quit Dropbox".#2. Uninstall Dropbox:Please note that if Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.- Click on the Start button on the bottom left of your screen, and select "Control Panel" (Vista, 7), or type Control Panel at the Start screen or start menu, and click on it (10, 8).- Click "Uninstall a Program".- Select Dropbox from the list of programs and click "Uninstall".#3. When the uninstall finishes, reboot your computer just to finish with the uninstallation.Please disable your antivirus or any other security program during the re-installation, just to exclude any interference.If this persists after the steps above, please let me know!Warm regards,JaneA
- wheeler478 years agoExplorer | Level 4Uninstalling, rebooting, reinstalling with the Firewall turned OFF worked for me. Thnx!
- Jane8 years agoDropbox Staff
Hey all,
Thanks for following-up, we've made sure to accept your answer as solutions, so that these are stored internally for future reference. I sincerelly appreciate your cooperation!
If you need further assistance in the future, please let us know!
Warm regards,
JaneA
- tradeshowjoe8 years agoHelpful | Level 6
Problem persists. Thanks for trying Jane. Doesn't fix it for me. I have enjoyed DB, my renewal is up in a couple weeks and I am going to find another service if this problem is not resolved by then. Shame, I really liked it when it worked.
- Jane8 years agoDropbox StaffI'd be glad to go through some troubleshooting steps with you.In your previous reply, you had mentioned that what had helped you resolve that was to plug your phone into your computer. Have you followed any other steps that may help me determine the case?Will be awaiting your message here!Warm regards,JaneA
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!