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Forum Discussion
Dropbox desktop app (NOT S mode)
Everytime I try any link to download the dropbox desktop app, the only file I get is for S mode.
I am NOT running in S mode. How do I get the regular desktop app for Windows?
Every location I've...
Hi Walter -- thanks for the quick response. I did previously find a similar link somewhere, but didn't get a successful install. Then, after over 10 install/uninstalls and several reboots, the small file did finally work. I tried so many different things, there's really no telling what exactly made it finally successful. Except that I did have a few friends watching me on zoom, and that always seems to make a difference when someone's actually watching! 😉 But I will say that there are quite a handful of people out there who have posted that they had the exact same issue. The file would only install S Mode, and then after lots of tinkering, it finally installed correctly. I don't know that anyone has been able to post a definitive solution as to what exactly caused it to finally work. Hopefully, if someone else sees this post, they'll give your download a shot before spending hours/days trying to figure out why they can only get S Mode installed.
The same thing happened to me, even when using the offline link. I found out that it was happening because it would open recommendation from Microsoft app store. When I clicked on "Continue installing from outside the store", I was able to get the normal Dropbox app. I hope this helps other people.
I have the same problem, but still after 10+ reinstalls, no solution ... Windows 10 *not* running in S Mode, 64 bit operating system, ARM-based processor, and it refuses to install Desktop version of Dropbox - a dialog box tells me it can't be installed on this device, and asks me if I want Dropbox S Mode, which is of little use for my purposes. Surely someone somewhere in Dropbox knows the answer?! I've scoured and can find nothing ...
- Walter
Dropbox Staff
Hey SG23, thanks for using Dropbox and posting on our Community!
I'm afraid Rich's answer still stands as the Dropbox desktop app doesn’t support ARM processors on Windows operating systems, except for on Windows in S mode.
Let us know if you have any questions.Hi Walter, many thanks, that's not welcome news but clears the matter up. I had no idea when I ordered a Surface Pro that there could be any such issue - I assumed universal compatibility of Dropbox with Windows devices. I'm sure I'm not alone in wishing this could be fixed by Dropbox's technical people. Meanwhile, I can use the Surface Pro as a table mat ...
