I have several users who are noticing that their Dropbox App completely crashes on Windows 8 and they are off line. We have tried to restart the app and nothing happens. Only solution is to reinstall dropbox on top of itself. I have performed this several times, but today I had a user that required this step again (3 hours after the first reinstall) we have several hundred gigs of data on each users machine, so wiping and reinstalling is a last stop for us. Any suggestions to what is causing this?

Hi Mike R. we checked your error logs and it looks like Dropbox on your machine might be running into a bug that was fixed in later builds - can you try the newer build at https://www.dropboxforum.com/hc/en-us/community/posts/203362409-Experimental-Build-3-9-31 and let us know if that works for you?

Dropbox Desktop App crashing on Windows 8

John L.2
Dropbox Staff
10 years ago
Hi Mike and Marius,

Did the crashing only start after updating to version 3.8.5?

--John
marius s.4
New member | Level 1
10 years ago
Hi all

No. I tried to solve it upgrading at 3.8.5 but it didn't work.

Sorry, I don't remember the other but for sure it was previous to 3.8.x (maybe 3.6.?)

I started to have problems one week ago (more or less), maybe windows updates?

marius

p.s.

(dropbox service still alive, syncronising)
marius s.4
New member | Level 1
10 years ago
i have some data from the windows event viewer:

LAST ERROR:

Nome dell'applicazione che ha generato l'errore: Dropbox.exe, versione: 3.8.5.0, timestamp: 0x55a84cd3
Nome del modulo che ha generato l'errore: MSVCR120.dll, versione: 12.0.21005.1, timestamp: 0x524f7ce6
Codice eccezione: 0xc0000005
Offset errore 0x0000f20c
ID processo che ha generato l'errore: 0x1960
Ora di avvio dell'applicazione che ha generato l'errore: 0x01d0ca29c1d84ee3
Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
Percorso del modulo che ha generato l'errore: C:\Program Files (x86)\Dropbox\Client\MSVCR120.dll
ID segnalazione: 75c081c2-361d-11e5-bed4-60a44ce6207f
Nome completo pacchetto che ha generato l'errore:
ID applicazione relativo al pacchetto che ha generato l'errore:
marius s.4
New member | Level 1
10 years ago
PREVIOUS ERROR:

Nome dell'applicazione che ha generato l'errore: Dropbox.exe, versione: 3.6.9.0, timestamp: 0x550a7723

Nome del modulo che ha generato l'errore: MSVCR90.dll, versione: 9.0.30729.8387, timestamp: 0x51ea24a5

Codice eccezione: 0xc0000005

Offset errore 0x00024651

ID processo che ha generato l'errore: 0x16f0

Ora di avvio dell'applicazione che ha generato l'errore: 0x01d0c7d6821aa591

Percorso dell'applicazione che ha generato l'errore: C:\Users\marius\AppData\Roaming\Dropbox\bin\Dropbox.exe

Percorso del modulo che ha generato l'errore: C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.8387_none_5094ca96bcb6b2bb\MSVCR90.dll

ID segnalazione: 9d83064c-33ca-11e5-bed3-60a44ce6207f
John L.2
Dropbox Staff
10 years ago
Hi Marius,

Thanks for sending that along!

--John
marius s.4
New member | Level 1
10 years ago
you're welcome, thanks for solving

:-)
Daniel F.32
New member | Level 1
10 years ago
Problem here as well:

Log Name: Application
Source: Application Error
Date: 7/30/2015 10:44:01 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: dfmco-dfx1
Description:
Faulting application name: Dropbox.exe, version: 3.8.5.0, time stamp: 0x55a84cd3
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f7ce6
Exception code: 0xc0000005
Fault offset: 0x0000f20c
Faulting process id: 0x2308
Faulting application start time: 0x01d0cb427de05caa
Faulting application path: C:\Users\dflic_000\AppData\Roaming\Dropbox\bin\Dropbox.exe
Faulting module path: C:\Users\dflic_000\AppData\Roaming\Dropbox\bin\MSVCR120.dll
Report Id: 6193a0b0-3736-11e5-827b-605718e29685
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-07-31T03:44:01.000000000Z" />
<EventRecordID>29049</EventRecordID>
<Channel>Application</Channel>
<Computer>dfmco-dfx1</Computer>
<Security />
</System>
<EventData>
<Data>Dropbox.exe</Data>
<Data>3.8.5.0</Data>
<Data>55a84cd3</Data>
<Data>MSVCR120.dll</Data>
<Data>12.0.21005.1</Data>
<Data>524f7ce6</Data>
<Data>c0000005</Data>
<Data>0000f20c</Data>
<Data>2308</Data>
<Data>01d0cb427de05caa</Data>
<Data>C:\Users\dflic_000\AppData\Roaming\Dropbox\bin\Dropbox.exe</Data>
<Data>C:\Users\dflic_000\AppData\Roaming\Dropbox\bin\MSVCR120.dll</Data>
<Data>6193a0b0-3736-11e5-827b-605718e29685</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Daniel F.32
New member | Level 1
10 years ago
The experimental build does not crash and close but it does get stuck on "connecting" as frequently as the other version crashed. Can I run and debugs to dig deeper? I have also updated to Windows 10 to see if that would help but no luck there.
Richard S.29
New member | Level 1
10 years ago
I have just built a new PC with Windows10. With only the OS on it was sitting quite happily, I then installed dropbox and started syncing and after a few minutes it crashed my PC. On restart it lasted even less time and crashed again. Is there an issue with Dropbox and Windows 10?

Thank you.
Daniel F.32
New member | Level 1
10 years ago
Richard, I am running the experimental build on Windows 10 and it does not crash Windows but it does hang on "connecting". The problem you are reporting sounds more like a driver issue. If you close Dropbox completely, does it still crash?